Culture

What story are your employees selling your customers?

You’ve dedicated large sums of money to a great website, branding and advertising all telling a story of how you and your team are the best fit for your customer. But does the in-house experience match the projected story? How engaged are your employees to your company’s story and strategic plan? Exceptional customer service will always create a competitive [...]

Culture Matters!

There are many definitions of culture but the one I like best was stated by a 5-year-old on an ABC program my daughter was watching. “Culture is the personality of the place you live”. This sums up culture perfectly for me.  So, what’s your workplace’s personality? Is it bright and bubbly? Focused, but with flair? Serious, but still remaining [...]