Culture

Conflict in the workplace

Do you have conflict in the workplace? Employees not getting along? Workplace conflict can result in increased absenteeism, decreased productivity, formal complaints and staff turnover. You’d be surprised too (or maybe you won’t be!) to learn that the starting point of most conflict is almost always cause by something quite small. Conflict in the workplace is unavoidable. Workplaces are [...]

What’s a High Performing Business? (and does it matter?)

What is a high performing workplace? A high performing workplace is at its very crux a workplace that is achieving superior business results. Which sounds great because who doesn’t want their business to be achieving more? But is it just for big business and can my SME really become a high performing workplace? Of course, it can! In fact, [...]

What story are your employees selling your customers?

You’ve dedicated large sums of money to a great website, branding and advertising all telling a story of how you and your team are the best fit for your customer. But does the in-house experience match the projected story? How engaged are your employees to your company’s story and strategic plan? Exceptional customer service will always create a competitive [...]

Culture Matters!

There are many definitions of culture but the one I like best was stated by a 5-year-old on an ABC program my daughter was watching. “Culture is the personality of the place you live”. This sums up culture perfectly for me.  So, what’s your workplace’s personality? Is it bright and bubbly? Focused, but with flair? Serious, but still remaining [...]